Responsive Customer Service helps NEP further establish confidence and long-term relations with customers. Our massive customer service team works round-the-clock to ensure timely and perfect response to customers. This earnest staff attitude strengthens customers’ product and company confidence, bringing NEP to yet greater success.
NEP is a people-oriented business. The original Maximarketing approach of the corporation is custom-made and suits our industry perfectly. It is the answer to the brand’s image, marketing and customer service, bringing a range of benefits to the corporation, its sales team and customers, creating a triple-win situation for all parties involved.
Our objectives：
1．
Respond to customers’ enquiries and requests promptly and provide the best solution to their problems.
2．
Provide customers a range of product delivery options.
3．
Provide fast and effective customer service.
DIAMOND Customer Service Team includes：
Customer Service Team
：
A team of enthusiastic, aggressive and friendly customer service team works around the clock from 10am to 7pm everyday (Mon-Fri), ready to answer customers’ enquiries. They also handle and make arrangements for product delivery, installation and maintenance, ensuring your smooth access to unlimited mineral water.
Service Dealers
：
Install/ Maintain/ Repair DIAMOND mineral water systems.
How to identify a DIAMOND technician: DIAMOND’s friendly and professional technicians will always bear the 3 characteristics below：
•
Wears DIAMOND’s blue or white T-shirt；
•
Shows DIAMOND technician’s name tag for identification；
•
When service is over, the DIAMOND technician will provide a Customer Service Form to the customer to sign for verification of service.
For any enquiries, kindly contact DIAMOND at its toll-free customer service hotline: 1800-88-2399
