Responsive Customer Service helps NEP further establish confidence and long-term relations with customers. Our massive customer service team works round-the-clock to ensure timely and perfect response to customers. This earnest staff attitude strengthens customers’ product and company confidence, bringing NEP to yet greater success.
NEP is a people-oriented business. The original Maximarketing approach of the corporation is custom-made and suits our industry perfectly. It is the answer to the brand’s image, marketing and customer service, bringing a range of benefits to the corporation, its sales team and customers, creating a triple-win situation for all parties involved.
Our objectives：
1．
Respond to customers’ enquiries and requests promptly and provide the best solution to their problems.
2．
Provide customers a range of product delivery options.
3．
Provide fast and effective customer service.
DIAMOND Customer Service Team includes：
Customer Service Team
：
A team of enthusiastic, aggressive and friendly customer service team works around the clock from Every Mon to Fri (10am-7pm), Every Sat (10am-2pm), ready to answer customers’ enquiries. They also handle and make arrangements for product delivery, installation and maintenance, ensuring your smooth access to unlimited mineral water. For inquiries, please feel free to contact us on customer service hotline: 2891 2666
Service Dealers
：
Install/ Maintain/ Repair DIAMOND mineral water systems.
How to identify a DIAMOND technician: DIAMOND’s friendly and professional technicians will always bear the 3 characteristics below：
•
Wears DIAMOND’s blue or white T-shirt；
•
Shows DIAMOND technician’s name tag for identification；
•
When service is over, the DIAMOND technician will provide a Customer Service Form to the customer to sign for verification of service.
For inquiries, please call on DIAMOND customer service hotline: 2891 2666
